Delivery Information

The method of, and lead time for delivery of your goods from Meridien Washrooms depends entirely upon what it is that you are ordering...

For orders from several different washroom product categories we may group items together into single consignments to minimise cost or to make it easier for contractors to account for, and to accept goods on site.

Delivery from 1-3 Working Days

Made to measure items will experience longer lead times. But the majority of orders placed with Meridien Washrooms are usually delivered in 1-3 working days. Specific lead times apply to various commercial washroom product categories as detailed below. If lead time is of the essence you must contact Meridien Washrooms prior to order to confirm we can meet your required delivery timescales. All lead times are estimated, and we will advise clients of extended lead times.

We endeavour to process and despatch all orders of stock items placed before 12pm on a working day the same day. Orders placed on a weekend, bank holiday (observed by England) or after 12pm on a working day will be processed and despatched the next working day.

Unfortunately, we do not currently offer a guaranteed next day delivery service. Ensuring your order is placed and payment processed prior to 12pm will expedite the order process and give you the best chance at receiving your order quickly.

FREE Delivery

Our FREE delivery offer is simple. We offer FREE standard delivery where the value of the applicable goods is more than £100 (net) and ALL the goods ordered are from the following categories;

  • Toilet Cubicle Hardware
  • Commercial Taps
  • Washroom Valves
  • Washroom Dispensers

Miscellaneous Delivery Information

All deliveries unless by prior arrangement must be to a commercial business address. Meridien Washrooms reserve the right to make a charge for missed deliveries where the site is inaccessible, the delivery address incorrect, no-one is available to accept delivery or where the parcel is returned to sender. All deliveries of goods require a signature at the point of delivery, parcels will not be left on site without a signature unless by prior arrangement.

Delivery of Toilet Cubicle Hardware, Taps and Valves

Toilet cubicle hardware (excluding head rails), commercial washroom taps, and valves are usually delivered in 1-3 working days. Orders of single items or small packages under 2kg are usually sent by Royal Mail on a First Class Signed For service.

All other toilet cubicle hardware, commercial tap and washroom valve orders will be sent by courier, the courier will not leave goods at the delivery address without a signature.

Toilet cubicle head rails are over 2 metres in length and are thus considered an oversized parcel, for this reason we send these on a specialist courier service, and delivery is strictly to business addresses only. Head rails are unfortunately excluded from our free delivery offer.

Delivery of Commercial Washroom Dispensers

Soap, toilet roll, paper towel and other washroom dispensers are usually delivered within 1-3 working days, small to medium sized orders are sent by courier. Bulk orders are sent packed upon a pallet. Please see the additional pallet delivery information below.

Delivery of Commercial Sanitary Ware

Sanitary ware is usually delivered in 3-6 working days, sanitary ware is not wrapped or boxed. Commercial sanitary ware may be delivered on a vehicle loose or by pallet depending upon quantity purchased. Please see the additional pallet delivery information below.

Washroom Toilet Cubicles, Vanity Units and Duct Sets

Toilet cubicles, vanity units and duct sets are all made to measure. After placing your order online, we will contact you to obtain the site sizes and desired colours. Within 7 working days of having this information we will produce drawings of the construction. These drawings must be signed off and confirmed prior to manufacture. Two to three weeks after signing off we will deliver the toilet cubicles to site. Delivery of made to measure items such as these is usually within 21 to 28 working days.

We can in rare cases expedite this process, should you require cubicles quicker than this please make an enquiry via our contact form, email or phone.

Deliveries will be packed on oversized pallet(s) and a forklift will be required on site to unload. Should a forklift not be available sufficient people power should be available on site to take delivery and unload manually. We cannot confirm deliveries of made to measure products until two working days prior.

Additional Information Concerning Pallet Deliveries

Please note in all cases bulk orders may be delivered upon a pallet. Pallet deliveries are required to be unloaded by a forklift truck. We may at our discretion provide a vehicle with rear tail lift and in this case the driver may provide a kerb side drop service. Please ensure sufficient road condition, width and access is available so that an articulated lorry is able to access the delivery property.

This delivery information is provided in good faith and we rely on our delivery partners to deliver your goods to you on time and in one piece, if any items are missing or damaged upon delivery please refer to our terms and conditions. If you need to return goods for any reason they will be subject to a restocking fee, please see our returns page.